Terms & Conditions

Please read all the following terms and conditions carefully before confirming your booking. By paying the booking amount or refundable security deposit, the customer acknowledges and agrees to the applicable rental policies.

1. Documents Required

• Original and valid Driving Licence issued by any Indian state is mandatory for driving a rental vehicle.

• Passport or vehicle RC may be considered as an additional identity or security document in exceptional cases, subject to company approval.

• A passport or RC does not replace the legal requirement to hold a valid Driving Licence.

• All submitted documents will be checked and verified by the rental team before vehicle handover.

• The company reserves the right to reject any document that is invalid, expired, damaged, or suspicious.

2. Minimum Age Requirements

Vehicle Category	Minimum Age
5-Seater Cars	23 Years
7-Seater Cars	25 Years
Motorcycles	18 Years
Scooters	18 Years

Customers who do not meet the required minimum age will not be permitted to rent the vehicle.

3. Booking Confirmation and Vehicle Reservation

Once a booking is confirmed and the applicable booking amount or deposit has been paid, the selected vehicle will be reserved exclusively for the customer for the confirmed rental period.

During this reserved period, the vehicle will not normally be offered to other customers.

Customers must verify the pickup date, pickup time, return date, return time, vehicle category, and rental charges before confirming their reservation.

Payment of the booking amount or security deposit constitutes acceptance of these terms and conditions.

4. No Change of Dates After Confirmation

Once the booking is confirmed, customers cannot automatically change, postpone, advance, shorten, or transfer their rental dates.

Any request to change confirmed dates will be treated as cancellation of the original reservation and a request for a new booking.

A new booking will depend on vehicle availability and applicable rental charges.

The original booking amount will not automatically be adjusted or transferred to another date.

Customers are advised to finalize their travel schedule before making payment.

5. Late Pickup Policy

The rental period begins from the pickup date and time stated in the confirmed booking.

If a customer arrives late due to flight delays, train delays, traffic, personal commitments, travel changes, or other customer-related circumstances, the rental period will still begin at the originally scheduled time.

No extension, reduction in rental charges, or refund will be provided for unused hours resulting from late pickup.

Example: If pickup is scheduled for 10:00 AM but the customer arrives at 2:00 PM, rental charges will still be calculated from 10:00 AM.

6. Early Vehicle Return

Customers returning a vehicle before the agreed return date or time will not be eligible for a refund of unused rental hours or days.

The vehicle is reserved for the entire confirmed period, and the agreed rental charges remain applicable regardless of actual usage.

7. Cancellation and Refund Policy

The following cancellation charges apply after booking confirmation:

• Cancellation after confirmation: One full day’s rental amount will be deducted.

• Same-day cancellation: One full day’s rental amount will be charged.

• Failure to collect the vehicle or no-show: One full day’s rental amount will be charged.

• Early return: No refund for unused rental days or hours.

• Customer-requested date changes: Subject to cancellation conditions and fresh booking availability.

If the cancellation amount exceeds the booking payment already received, any additional amount due will be handled according to the confirmed booking agreement.

Any refundable balance will be processed after applicable deductions, subject to law.

8. Customer-Related Travel Changes

No rental refund or adjustment will normally be offered for unused time caused by:

• Changes in personal travel plans

• Flight or train cancellation or delays

• Changes in accommodation or destination

• Family or personal emergencies

• Late arrival or failure to collect the vehicle

• Changes to the planned travel route

• Voluntary early return

• Deciding not to use the reserved vehicle

Any exceptions must be expressly approved by the company or required by applicable law.

9. Rental Extension

Customers should request extensions at least 48 hours before the confirmed return time.

• Extensions are subject to vehicle availability.

• Standard daily rental charges apply.

• Previously offered discounts may not apply to additional days.

• The customer may be required to provide current vehicle photographs and videos for condition verification.

• An extension is valid only after company approval and payment of applicable charges.

An extension request does not automatically authorize continued use of the vehicle.

10. Fuel Policy

• Fuel charges are not included in the rental amount.

• Customers must return the vehicle with the same fuel level recorded during pickup.

• Any fuel shortage will be charged to the customer.

• Additional fuel remaining in the vehicle at return will not be refunded.

• Toll, parking, and other travel expenses are payable by the customer.

Customers should check the fuel level before beginning their journey.

11. Scooter Usage Restrictions

Rental scooters are permitted for use only within the designated city limits.

Using a scooter outside the permitted area without prior approval will attract a penalty of ₹1,000.

Customers must obtain approval before travelling beyond the permitted area.

12. Vehicle Cleaning Charges

Description	Charge
Standard Car Wash	₹100
Thar Roxx Wash	₹300
Innova Crysta Wash	₹300
Excessive Dirt or Special Cleaning	₹400–₹500

Additional cleaning charges may apply when the vehicle is returned in an excessively dirty condition, subject to the actual cleaning required.

13. Speed Restrictions

For customer and vehicle safety, the following maximum rental speed limits apply, subject to lower legal road limits:

Vehicle	Maximum Speed
Cars	100 km/h
Motorcycles	80 km/h
Scooters	60 km/h

Customers must always follow posted speed limits and traffic regulations.

Repeated or serious overspeeding alerts may result in penalties according to the rental agreement and the severity of the violation.

14. Vehicle Damage Responsibility

Customers are responsible for damage caused during the rental period, excluding normal wear and tear, subject to the rental agreement, applicable insurance, and law.

Vehicle Category	Stated Damage Liability Limit
5-Seater Cars	Up to ₹40,000
7-Seater Cars	Up to ₹60,000
Thar Roxx	Up to ₹1,00,000
Innova Crysta	Up to ₹1,00,000
Scooters	Up to ₹20,000
Premium Motorcycles	Up to ₹40,000

Final damage recovery will depend on actual repair costs, insurance coverage, applicable deductibles, and the circumstances of the damage.

Additional conditions:

• Torn seat covers: Applicable repair or replacement cost.

• Minor stitching defects caused by normal wear: No charge.

• Missing vehicle accessories: Actual replacement cost.

• Damage caused by misuse or negligence: Applicable repair charges.

• Mechanical damage caused by improper operation: Subject to inspection and assessment.

15. Daily Kilometre Allowance

Vehicle Category	Daily Limit	Extra KM
Scooter	150 km	₹5/km
Motorcycle	250 km	₹6/km
5-Seater Car	250 km	₹8/km
7-Seater Car	250 km	₹9/km
Thar Roxx	250 km	₹12/km
Innova Crysta	250 km	₹12/km

Excess kilometres will be calculated at the applicable rate for the vehicle category.

16. Refundable Security Deposit

Vehicle Category	Deposit
Scooter	₹500
Motorcycle	₹1,000
5-Seater Car	₹3,000
7-Seater Car	₹5,000
Thar Roxx	₹15,000
Innova Crysta	₹15,000

The security deposit is refundable after vehicle return, inspection, and settlement of applicable charges.

Deposit refunds are normally processed within 1–7 working days after inspection.

Outstanding traffic fines, damage charges, fuel shortages, extra kilometres, or other valid dues may be adjusted against the deposit.

17. Vehicle Pickup, Delivery and Handover

The person named in the rental agreement must be present during vehicle pickup and return unless an alternative arrangement has been approved.

Before taking possession, customers must inspect the vehicle and report any existing damage, scratches, dents, mechanical issues, or missing accessories.

Photographs or videos should be taken during handover for documentation.

For airport, railway station, or other designated pickup points, the customer may be transported to an approved vehicle handover location.

The exact handover location may change due to parking restrictions, security rules, traffic conditions, or operational requirements.

The customer is responsible for applicable:

• Airport entry and toll charges

• Railway station entry or parking charges

• Pickup and drop-off charges

• Parking fees

• Third-party location charges

Any such additional charges will be communicated or charged as applicable.

18. Late Return and Overtime

Vehicles must be returned by the confirmed date and time.

Unauthorized late returns will be charged at twice the applicable hourly rental rate.

Overtime Calculation:

Late Hours × Double the Standard Hourly Rate

Customers should inform the rental team at least two hours before the scheduled return time to coordinate vehicle handover.

Late return charges do not constitute automatic approval for extending the booking.

19. Vehicle Usage Penalties

Violation / Damage	Applicable Charge
Smoking Inside Vehicle	₹1,000
Unauthorized Pets in Vehicle	₹500
Clutch Plate Damage Due to Misuse	Up to ₹9,999
Number Plate Damage	₹500
Lost or Damaged Accessories	Replacement Cost
Unauthorized Late Return	Double Hourly Rate

All charges for physical damage are subject to inspection and applicable rental terms.

20. Major Accidents and Serious Damage

Serious incidents must be reported immediately to the rental company.

The following incidents may result in significant damage recovery charges:

• Airbag deployment

• Vehicle rollover

• Engine seizure caused by misuse

• Hydrostatic lock due to negligent driving through water

• Underbody or underchassis damage

• Unauthorized modification or tampering with GPS, odometer, or vehicle systems

A stated serious-incident penalty of ₹60,000 may apply where expressly agreed, subject to the circumstances, actual loss, insurance coverage, and applicable law.

Customers must cooperate with accident reporting and provide required documents, including an FIR, police report, NOC, and valid Driving Licence where applicable.

21. Authorized Driver and Prohibited Activities

Only the customer or an additional driver expressly authorized under the rental agreement may operate the vehicle.

The following activities are strictly prohibited:

• Driving under the influence of alcohol or drugs

• Using the vehicle for illegal activities

• Participating in racing, rallies, or competitions

• Allowing unauthorized persons to drive

• Reckless or dangerous driving

• Using the vehicle beyond approved restrictions

• Allowing inexperienced or unlicensed persons to operate the vehicle

• Tampering with vehicle tracking or safety systems

Violation may lead to termination of the rental agreement and applicable recovery action.

22. Fuel and Mechanical Maintenance

Customers are responsible for fuel expenses throughout the rental period.

The vehicle will be supplied with the fuel level recorded at handover.

Customers must promptly report warning lights, unusual engine sounds, overheating, oil warnings, or other mechanical concerns.

Customers should not continue driving when doing so may cause additional damage.

Any repair or maintenance work must receive prior company authorization, except where immediate action is necessary for safety.

23. Helmet Policy for Two-Wheelers

One helmet will be provided with each rented two-wheeler.

Additional helmets are available for ₹50 per helmet per 24 hours.

Helmets must be worn correctly by both the rider and pillion passenger.

A company penalty of ₹1,000 may apply if the rider is found riding without a helmet, as agreed in the rental terms.

Any government-issued traffic fine for helmet violations will also be the customer’s responsibility.

Lost or damaged helmets may attract replacement charges.

24. Traffic Violations and Fines

Customers are responsible for all traffic violations committed during the rental period, including:

• Speeding

• Illegal parking

• Signal violations

• Helmet violations

• Seat belt violations

• Dangerous or negligent driving

• Other applicable traffic offences

Customers must notify the rental company promptly of any traffic fine, police notice, accident, or vehicle seizure.

Any fines received after vehicle return but relating to the rental period may be recovered from the responsible customer.

25. Booking Confirmation and Payment

Booking confirmation may be communicated through SMS, phone call, or other agreed communication channels after receipt of the required payment.

The refundable security deposit or applicable booking amount must be paid to secure the reservation.

Remaining rental charges must be paid according to the confirmed booking terms.

By making payment, the customer confirms acceptance of the rental policies.

26. Company Rights and Recovery

SELF DRIVE CARS AND BIKE RENTAL reserves the right, subject to applicable law, to:

• Verify customer identity and documents.

• Refuse rental requests that do not meet eligibility requirements.

• Reject invalid or suspicious documentation.

• Recover legitimate unpaid rental charges or damage costs.

• Restrict future bookings for serious policy violations.

• Take appropriate legal action for fraud, misuse, or non-payment.

• Use lawful third-party collection services when necessary.

Any recovery process will be conducted according to applicable legal requirements.

27. Customer Acceptance and Final Agreement

By confirming a vehicle booking and making the required payment, the customer acknowledges that they have read, understood, and accepted the terms and conditions of SELF DRIVE CARS AND BIKE RENTAL.

The customer confirms that the agreed rental vehicle, pickup and return dates, rental duration, charges, deposit requirements, and applicable policies have been reviewed before booking.

All rentals remain subject to vehicle availability, verification, the signed rental agreement, and applicable laws.

SELF DRIVE CARS AND BIKE RENTAL

Safe Driving • Responsible Rentals • Reliable Service